SensorStory Limited Terms and Conditions of booking
- These terms and conditions apply to all SensorStory experiences: complimentary classes, enrolment into regular classes/terms and free promotional events, which you book online, via our app or by telephone and which are provided to you.
- Sensorstory ltd is a company registered in England and Wales under number 14091348 whose registered office is at 7 Bell Yard, London, WC2A 2JR.
- You can contact us by telephoning us on +44 7958 060432 or by emailing us at hello@sensorstory.com or by writing to us at 7 Bell Yard, London, WC2A 2JR.
- Through our online booking system and completing the online checkout process (this submits your booking request for that SensorStory experience) and making payment in accordance with these terms and conditions, via a bank transfer using the details found in your booking confirmation email, to be paid within 24 hours of booking.
- By telephoning your SensorStory Guide to submit your booking request for that SensorStory experience and making payment in accordance with these terms and conditions, via the bank transfer using the details found in your booking confirmation email, to be paid within 24 hours of booking.
- By placing a booking request, you are confirming that you are at least 18 years old. If you are under 18 years old you are not permitted to place a booking request via this site.
- Receipts for payment will be issued by us only at your request.
- Please note, your place is not confirmed until payment has been received.
- Please note, if payment is not made within 1 working day of your booking request, your booking request will be cancelled and your reserved place released back to the waitlist and the wider community, therefore prompt payment is greatly appreciated.
- Please note: babies cannot participate in an infant guided-massage (in Chapter Two – Baby Bubble) if they have been immunised up to 48hrs beforehand.
- Acceptance of your booking request will only take place when we have sent you the booking confirmation email to confirm the booking and once payment has been made by yourself. At that point, a contract will come into existence between you and us which includes these terms and conditions.
- If you do not receive a booking confirmation email, then please call us or email us using the contact details above.
- Where the person (referred to as “you” in these terms and conditions) making the booking is not the person who will be accompanying and having care and control of the child attending the booked SensorStory experience (the carer) you are responsible for ensuring that the carer has read and complies with these terms and conditions and you are responsible for the carer’s behaviour and any breach of these terms and conditions by the carer.
- We may have to occasionally change the SensorStory experiences to reflect changes in relevant laws, health and safety requirements (including any social distancing requirements or guidelines) and regulatory requirements. These changes will not affect your use of the SensorStory experiences.
- If we make any change which affect your rights under these terms and conditions or your use of the SensorStory experiences in any material way you will be notified when the relevant changes take effect and will be given the opportunity to end the contract before the changes take effect and receive a refund for any SensorStory experiences paid for but not yet completed.
- SensorStory Baby Classes from time to time may need to update or change these T&Cs. Our Terms and Conditions are aimed to offer and present a fair structure to all who attend. We aim to provide our clients with the highest quality classes we can give.
- If you wish to make a change to the time, date or venue of the booked SensorStory experience, please contact us using the contact information above. You will be informed if the change is possible. If it is possible, you will be notified about any changes to the price of the SensorStory experience, the timing of supply or anything else which would be necessary as a result of your requested change and you will be requested to confirm whether you wish to go ahead with the change. Please not any changes are subject to availability.
- If the requested change cannot be made or the consequences of making the change are unacceptable to you, you may want to end the contract (see below). However, where we are not at fault and you are not within the cancellation period a deduction may be made from any refund due to you to compensate us for the loss incurred as a result.
- We understand that there may be a valid reason for you to cancel or request to change the date and time of your class place. However, the nature of our classes means there are limited spaces, and we rely on clients keeping to their arranged classes where possible. If you continually cancel your class place without a good reason, or breach our terms, we reserve the right, at our absolute discretion, to not accept further orders from you.
- When booking a term, your booked place is yours and exclusive to you for the duration of that term. If you are unable to attend a class during the term, whether expected or unexpected, your place will not be offered to anyone else. We cannot offer discounts, refunds or catch-up classes to cover your booked holidays, or non-attendance due to illness – payment must still be made in full if you wish to keep your child’s place. You may offer your place to a friend but please inform your class guide prior to the class date. In line with NHS advice, parents are asked to keep their child at home if they have a serious infection and we ask you to inform your class guide as to the nature of the infection so that other parents can be alerted.
- Please keep your child at home if he/she:
- Has a fever or has had one in the previous 24 hours
- Has had an upset stomach or Diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
- or if your child is displaying any of the symptoms of possible communicable diseases such as:
- Measles
- Chicken pox
- German measles
- Whooping cough
- Impetigo
- Scarlett fever
- Hand, foot and mouth disease
- Norovirus
- Covid 19
- We do not offer catch up classes. However please do reach out to your class guide to see if there is anything they can do, please note this is solely at your class guides’s discretion and subject to space availability.
- The maximum number of children permitted to attend a regular class with you or your carer at the same time is usually 2 but we may vary (including reduce) this number from time to time to help ensure compliance with health and safety guidelines or the safety of other attendees. Please speak to your class guide in advance if you or your carer wish to bring more children than shown on the booking to see if your guide can accommodate this request.
- During the booking process you will be informed of when the booked SensorStory term will be provided and these will be supplied to you until completed unless you end the contract early (see below) or we end the contract early (see below).
- You may be required to provide certain information so that the booked SensorStory experience can be provided. If so, this will have been requested in the registration process. We will not be responsible for any delay or failure in providing you with the booked SensorStory experiences where this is due to your actions or failure to provide the information requested on time or where your class guide is accommodating your request to make a change to your booking.
- Your class guide must provide the booked SensorStory experience with reasonable skill and care and use all reasonable efforts to promptly remedy any faults of which your class guide becomes aware. However, we do not provide any promises or warranties about our website or that access to our booking service will be uninterrupted or error free.
- Insurance is in place.
- You may cancel your booking at any time within 7 calendar days from the date the contract between you and us is first formed (see clause 11). This is referred to as the “Cancellation Period” in these terms and conditions.
- To exercise your right, you must inform us in writing of your decision to cancel within the cancellation period by using the contact information provided above. You should include your name, home address, details of your booking and, where available, your phone number and email address. Please also include your bank account number and sort code to where the refund should be made.
- If you start or attend your booked SensorStory experience during and before the end of the cancellation period and then subsequently exercise your right to cancel because the cancellation period is still running, you must pay the cost of the SensorStory experiences (including any classes) which have been provided to you up until the date you exercised your right to cancel.
- If you start or attend your booked SensorStory experience during the cancellation period and it finishes during this cancellation period you will lose the right to cancel and no refund will be made.
- If you are outside of your cancellation period, no cancelation or refund will be possible. If you are unable to attend your term in part or wholly, and your cancellation period has ended but your term has not yet commenced, you may gift your term to a friend or member of your family. You must inform your class guide of any changes to attendees.
- Any refunds due to you will be made as soon as possible. If you are exercising your right to terminate within the cancellation period and are entitled to a refund it will be processed no later than 14 calendar days after the date on which your notice to cancel was received. Please note an amount for the supply of any SensorStory experiences to you during the cancellation period may be deducted from your refund. The deduction will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
- No later than two weeks before your term is ending, your class guide will ask you whether you wish to renew your place for another term. We will inform you of how to rebook your place. Note however that places remain on a first come first served basis. Parents are usually given two weeks to book their space before spaces are offered to the general public.
- Some of our more popular classes have a high demand and we do offer the ability to join a waiting list for classes that are full. In the event that a place opens up you will be contacted and offered that place. We cannot make any guarantees that you will be offered a place for your child whilst on a waitlist.
- Private bookings, parties and nursery sessions can be booked with us, please email hello@sensorstory.com with your enquiry and we will advise price and availability.
- All of these bookings are taken at your class guides’s discretion and full terms will be agreed upon via email. We require a 50% deposit of agreed booking amount to confirm your event and the remaining balance is to be paid no later than 7 calendar days before the event date. Deposit is non-refundable.
- We welcome you to take photos and videos of your little ones enjoying our classes and to share these on social media or with their friends and family. However please do ensure that it does not interfere with the class and always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others. We do ask that you review and sign our photographic consent form upon registration to our program. If you later change your mind and wish to withdraw your consent, please do get in touch with us using the contact details provided above.
- Any property left in prams or bags is your responsibility and not the responsibility of Us or the venue.
- SensorStory follows rigorous internal checks of the venue and its own equipment to ensure that they are always safe and clean for use before every class. Risk assessments are conducted at each venue. We do ask all parents and carers to remove their shoes while in class to reduce the chance of transmission of microorganisms and we encourage you to wear nonslip socks to avoid injury. Shoes need to be worn to visit the bathroom within class times. Children are also encouraged to wear nonslip socks to avoid injury as some of the venues have hard flooring.
- If all or any part of any SensorStory experiences at a venue has to be suspended or delayed by an event outside of your class guides’s control, for example: guides illness, unavailability of the venue, widespread illness or lockdown measures being imposed, you will be contacted as soon as possible (usually by either email or text message) to let you know. In these circumstances your class guide has the right to:
- substitute the experience with an equivalent experience (such as SensorStory at Home) including through livestream or recorded content.
- in the event of class guide illness or other class guide absence, substitute other guides in their place;
- re-schedule and offer a venue experience on an alternative date at no extra cost to you.
- Where such substitution or alternative offering has been made then your guide will not be liable and no discount or refund will be available for any such substitution or re-scheduled event.
- If however there is a risk of substantial delay to the SensorStory experiences re-commencing of more than 28 days and no substitution can be offered, you have the choice to end the contract and receive a refund for any SensorStory experiences you have paid for but which have not yet been performed.
- Occasionally, we may offer special promotions (such as discounts or offers) on certain terms or classes. We have the right to withdraw such promotions at any time. They will also be subject to time restrictions, availability and other terms and conditions.
- We may occasionally offer promotional discounts, with or without a promotion code or vouchers that entitle you to a free holiday class or free term, including our Free Booking Pass given to customers who collect three loyalty credits via our loyalty program. They will also be subject to time restrictions, availability and other terms and conditions.
- Once you have collected three loyalty credits via our loyalty program, you are entitled to email hello@sensorstory.com to exchange these for a Free Holiday Class Booking Pass, which entitles you to book one free holiday class. These will be subject to class availability and are not cash transferable.
- Promotions with codes and our Booking passes for free classes are usually only valid for one transaction or one booking (this will usually be stated either on our website or the voucher itself) and once the code or voucher or Booking Pass is used it will be deactivated and will no longer be valid.
- Promotions cannot be added to a booking after the order has been completed and payment made. Please ensure that the voucher or code or Booking Pass is registered before you confirm and pay for the class, otherwise you are welcome to use the vou
- We are not responsible for promotions related to our goods where such promotions are published on external websites or other media.
- We reserve the right to withdraw a promotion or promotional code at any time.
- You promise and represent to us that:
- the information you provided at the time of booking either via the online booking system or on the telephone is complete and accurate and that any changes will be notified to us and your class guide immediately;
- when attending any SensorStory experience, neither you nor any carer or the child attending the SensorStory experience will knowingly be suffering from any infectious or contagious disease(s);
- the child attending the SensorStory experience will be accompanied either by you or your carer and will be under the direction, care and control of you or your carer at all times and that you or your carer are solely responsible for his or her welfare and conduct at and during the SensorStory experience;
- All children must be supervised at all times by their parent or carer and must not be left unattended. Your class guide is unable to be responsible for a child at any time. Should a parent or carer behave in a way that your class guide feels is unreasonable, then we reserve the rights to withdraw the provision of classes to the client.
- The information on this form contains personal data. We will record, process, and keep your personal information secure in accordance with the Data Protection Act 1998. We will never sell or pass your information onto a third party.
- Neither your class guide (nor we) are responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, your class guide (and where applicable we) and you knew it might happen (for example, it was discussed with you during the sales process).
- Neither we nor your class guide excludes or limits in any way our liability to you where it would be unlawful to do so. This includes liability for: death or personal injury caused by your class guides’s negligence or the negligence of employees, agents or sub-contractors of your class guide; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the SensorStory experiences, including the right for the SensorStory experiences to be supplied with reasonable skill and care.
- Our class guides only supply the SensorStory experiences for domestic and private use and enjoyment and therefore neither we nor our class guides will have any liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
- We and your class guides will use the personal information you provide to us and your teachers strictly in accordance with the terms of our Privacy Policy, including in accordance with the privacy choices you make during registration. Our Privacy Policy is available to be viewed on our website at https://www.sensorstorybabyclasses.com/privacy_policy
- We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
- These Terms and Conditions apply to the provision of the services detailed in your booking email. You are deemed to have accepted these Terms and Conditions when you make a booking request or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our contract are the entire agreement between us.
- You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
- A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
- No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.
- This Agreement shall be governed by and interpreted according to the law of England and Walesand all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh Music…sharing precious time together
SensorStory Limited Terms & Conditions for sale of goods: Website shop
Application and entire agreement- These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you orCustomer) from SensorStory ltd a company registered in England and Wales under number 14091348 whose registered office is at 7 Bell Yard, London, WC2A 2JR (we or us or Supplier).
- These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.
- These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
- These terms and conditions of sale, also available at https://www.sensorstorybabyclasses.com/terms, together with our Privacy Policy at https://www.sensorstorybabyclasses.com/privacy-policy, our Cookies Policy at https:// com /cookie-policywill apply to all orders you place and any purchases which you make on this website regardless of how you have accessed our website.
- Please read these terms and conditions carefully before placing your order. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information. By placing an order through this website, you confirm that you have read, understood and agree to these terms and conditions.
- A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
- The images of the goods on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the goods. Your goods may vary slightly from those images.
- All goods measurements are approximate only and the packaging of the goods may vary from that shown in images on our website.
- You should always read the labels, warnings and instructions provided on or with the goods before using them and not rely solely on the information on our website. This notice does not affect your legal rights.
- If you have any queries about the goods you have purchased then please contact us at hello@sensorstory.com.
- The Price (Price) of the goods will be as shown on our website and in British Pounds Sterling (GBP). Our prices may change from time to time but this will not affect any order you have placed and which we have accepted before any price change takes effect.
- The Price isinclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
- Our prices exclude delivery charges. You will be informed at checkout about the delivery charges for your order.
- We make every effort to ensure that the correct prices are displayed on our website. However, if we discover an error in the price of the goods you have ordered before they are delivered to you, we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and notify you accordingly and we will process a refund to you of any sums you may have already paid to us for that order.
- We will invoice you for the Price on or at any time after you have placed the order. Details of how to make payment will be on the invoice, these include details on how to make a bank transfer.
- You must pay the Price within 1 business dayof the date of our invoice or otherwise according to any credit terms agreed between us.
- You must make payment even if delivery has not taken place and / or that the title in the Goods has not passed to you.
- If you do not pay within the period set out above, we will cancel the delivery to you.
- Time for payment will be of the essence of the Contract between us and you.
- All payments must be made inBritish Pounds unless otherwise agreed in writing between us.
- Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
- We, our affiliate companies, business partners, licensors or other respective owners own the copyright in our digital content and you must not use, copy or in any way deal with it except as provided for in these terms and conditions.
- Except as stated in these terms and conditions, all trademarks service marks, trade names, domain names, slogans, logos, and other indicia of origin that appear on or in connection with our Content and service are the property of us or our affiliates and licensors. You may not copy, display or use any of these indicia of origin without prior written permission of the mark owner.
- We grant you a royalty-free, personal and non-exclusive licence to use our digital content on your compatible device solely for your own non-commercial use and as authorised by us in accordance with these terms and conditions only.
- You agree that you will not acquire any rights or ownership in or to our digital content. All rights not granted to you are reserved to us.
- You agree not to:
- use, download, reproduce, create derivative works from, summarise, display, perform, publish, distribute, disseminate, transmit, broadcast or circulate all or part of our digital content any media or to any third party without our prior written consent; or
- remove, change or obscure any identifications, copyright notices or notices of intellectual property rights on our digital content.
- Occasionally, we may offer special promotions (such as discounts or offers) on certain goods. We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.
- We may occasionally offer promotional discounts, with or without a promotion code or vouchers that entitle you to free downloads of certain digital content. Promotions
- with codes and our vouchers for free downloads are usually only valid for one transaction or one download only (this will usually be stated either on our website or the voucher itself) and once the code or voucher is used it will be deactivated and will no longer be valid.
- Promotions cannot be added to an order after the order has been completed and payment made. Please ensure that the voucher or code is registered before you confirm and pay for the goods.
- We are not responsible for promotions related to our goods where such promotions are published on external websites or other media.
- We reserve the right to withdraw a promotion or promotional code at any time.
- If you have ordered physical goods, we will use our best efforts to dispatched you your goods by the estimated delivery date associated with your chosen delivery option, or, if no date is specified, then no later than 2 working days following the date of your order confirmation email. If we are unable to meet any estimated delivery date, or we consider there may be a delay we will contact you with a revised estimated delivery date.
- If you have ordered digital content for download, we will make the digital content available for you to download via an email ‘Downloadable Order #xxxx‘ which will contain a link to your download files.
- Delivery will be completed when we either deliver the goods to the delivery address you gave us or make the digital content available for download (as the case may be). You must promptly notify us of any change to your delivery address or contact phone numbers. Goods you order from us will be delivered to the delivery address notified by you at the time of placing your order. We have no liability whatsoever for any goods delivered to an address which has not been correctly provided or updated by you.
- If our supply of your ordered goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
- At this time we do not deliver to addresses outside the United Kingdom and we are unable to deliver to the Channel Islands.
- If you identify any damages or shortages, you must inform us in writing within7 days of delivery, providing details.
- Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
- Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
- We will be under no liability or further obligation in relation to the Goods if:
- if you fail to provide notice as set above; and/or
- you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
- the defect arises from normal wear and tear of the Goods; and/or
- the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
- You bear the risk and cost of returning the Goods.
- Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 14 days after delivery.
- If what you have bought is faulty, broken (on arrival) please contact us within7 days of delivery, providing details at shop@sensorstory.co.uk . We will (at your choice) either replace or repair the faulty goods free of charge or, refund you the price of the faulty goods and the delivery charges you paid for the goods.
- You also have the right to terminate the contract where:
- we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
- there is a risk that supply of the goods may be significantly delayed because of events outside our control;
- we have suspended or have notified you that we are going to suspend supply of the goods for technical reasons for a period of more than 30 days beyond the estimated delivery date associated with the delivery option you chose when placing your order; or
- where we have done something wrong or failed to do something in breach of the contract between you and us.
- In any of the circumstances detailed above, the contract will end as soon as we receive your notification and we will refund you in full for the price of any goods (plus postage costs) you have paid for and which have not yet been provided.
- If you have bought physical goods from us, you have 7 days after the day you receive the goods to change your mind, cancel your order and receive a refund, provided, in the case of sealed audio, video or computer software, that these have not been unsealed by you and include their original undamaged packaging and any related accessories.
- If you have bought digital content for download or streaming, you have 7 days from the date we sent you your order confirmation email and made the digital content available to you to download or stream to change your mind, cancel your order and receive a refund. However please note: you will not be entitled to cancel your order if you start to download or stream the content within this 7 day period. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
- To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period stated above by sending a notice to us in writing that you are exercising this right of cancellation to the following email address: shop@sensorstory.co.uk.
- Your cancellation is effective from the date you sent us the e-mail notifying us that you wish to cancel.
- If you are returning your goods by post, we recommend that goods are sent by registered post with your local post office or by courier so that you can track the goods and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
- Please note if we supplied promotional items free of charge with the order that you wish to cancel and return then all promotional items must be returned with the cancelled order items in order to qualify for a full refund.
- Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this section.
- Subject to the clauses above on Inspection and Acceptance, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
- If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.
- Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.
- We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:
- any indirect, special or consequential loss, damage, costs, or expenses; and/or
- any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or
- any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
- any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
- any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.
- The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.
- We only supply goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purposes unless you are one of our franchisees and then only in accordance with the franchise agreement you signed with us and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Goods must be returned unused, undamaged in their original, undamaged, packaging.
- If you are returning or cancelling your order in accordance with these terms and conditions, you will receive a full refund of the price you paid for the goods including delivery costs except as follows:
- we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore, if you chose a more expensive form of delivery when ordering (e.g., special delivery within 2 working days) we will not pay the difference between this method of delivery and our least expensive method of delivery; and
- we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling of the goods which would not be permitted in a shop. You have a legal obligation to take reasonable care of the goods while they are in your possession and are responsible for the risk of damage during transport. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- We will process any refund due to you as soon as possible and, in any case, no later than:
- In the case of physical goods – 14 days after the day we receive the returned goods from you; or (if earlier) the day you provide us with evidence that you have returned the goods; and
- For digital content available for download or streaming – within 14 days of you telling us you have changed your mind.
- All refunds to you will be made by the payment method you used when paying for the order being refunded.
- Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question
- This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
- As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau. Nothing in these Terms will affect these legal rights.
- If you have any questions or complaints about the goods, please contact us at hello@sensorstory.com.
- No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an event outside our control (including but not limited to strikes, fire, storm, flood or other natural disaster, or failure of telecommunications networks or impossibility of the use of transport).
- If we are unable to perform our obligations to you as a result of any event outside our control we will contact you as soon as reasonably possible and we will take steps to minimise the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside our control and we will not be liable for any delay caused by the event. If this affects our delivery of goods to you, we will arrange a new delivery date with you as soon as we are able to confirm this but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not yet received.